PRIVACY POLICY

Collection and use of personal information

We may request personal information, including but not limited to name, address, email address, telephone number, date of birth, credit/debit card number (in encrypted form) with expiration date, banking details, Aadhar Details, PAN Details, Visa related Documents (photographs, Bank Details, Business/Company Details, etc.), Passport Details (passport number, issue date, expiry date), mobile number, Professional Qualifications/details, etc., during booking/purchase via the website or other customer touch points. We may retain records of your email or other correspondence, and monitor and/or record phone conversations for training and customer service purposes if you call us.

In some cases, we may collect more sensitive personal data such as information regarding your medical conditions, disabilities, and special requirements, along with medical certificates supporting the same. This information is collected to arrange the requested services and is presented to you during booking/purchase to expedite the process. Cookies and other information may be used to optimize the viewing experience, resolve problems, and deliver better content.

PURPOSE OF COLLECTING PERSONAL INFORMATION

The primary purposes of collecting, storing, transferring, or sharing information are to:

  • Communicate with you regarding bookings/purchases.
  • Send booking confirmations and transaction updates.
  • Provide daily tour-related information.
  • Send verification/alert messages or emails.
  • Notify and update changes in bookings.
  • Resolve complaints and disputes.
  • Allow our customer service department to contact you.
  • Fulfill obligations arising from contracts between you and us or third-party suppliers.
  • Present website content effectively for you.

DATA PROTECTION AND SECURITY

While internet transmission is not completely secure, our website implements stringent security measures to protect against loss, misuse, and alteration of information. We use SSL (Secure Socket Layer) Technology to encrypt transmitted data. Your information is stored on secure servers, and we strive to ensure its safety. However, we cannot guarantee absolute security. We are not liable for any loss of personal information due to unlawful interception or malicious attempts by third parties. By using the website or making a booking/purchase, you agree to these limitations and risks.

Certain parts of the website require sign-in, and passwords must be kept confidential. Do not share your password. You may withdraw consent to submit personal information, but this may limit your access to the website or services.

AUTHENTICITY OF DATA

You are responsible for ensuring the accuracy and completeness of the information provided. We are not responsible for the authenticity, accuracy, or correctness of submitted information.

CHANGES TO THIS PRIVACY POLICY

By using the site, you agree to comply with the latest revised privacy policy. The contents of this policy may change without notice. Ensure you have access to the latest version.

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